CallBreezy LLC ("CallBreezy," "we," "us," or "our") operates the website located at callbreezy.com and the cloud VoIP platform at callbreezyvoip.com (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect information about you when you use our Services.
By using our Services, you agree to the collection and use of information in accordance with this policy. This policy is incorporated by reference into our Terms of Service.
| Category | Examples | When Collected |
|---|---|---|
| Account Information | Name, company name, email address, password (hashed) | Registration / account creation |
| Contact Information | Phone number, billing address | Checkout / account settings |
| Payment Information | Card type, last 4 digits, billing ZIP (full card data is processed by Zoho Payments; we do not store raw card numbers) | Subscription purchase |
| Support Communications | Emails, chat logs, trouble ticket content | When you contact support |
| Category | Examples |
|---|---|
| Call Detail Records (CDRs) | Called/calling numbers, call duration, timestamps, call disposition |
| Voicemail Data | Audio recordings, transcriptions, timestamps |
| System Logs | SIP registration events, login history, IP addresses, user agent strings |
| Configuration Data | Extension settings, IVR menus, ring group configurations |
| Usage Metrics | Minutes consumed, number of extensions, feature usage statistics |
When you visit our marketing website (callbreezy.com), we may automatically collect:
We use the information we collect for the following purposes:
We do not sell your personal information to third parties, nor do we use your call content for advertising purposes.
We may share your information with:
Third-party vendors who assist us in providing the Services, including:
We may disclose your information when required by law, subpoena, court order, or other governmental authority, including lawful requests under the Communications Assistance for Law Enforcement Act (CALEA).
In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity, subject to the same privacy commitments.
We may share information for any other purpose with your explicit consent.
As a VoIP provider, we are required to maintain Call Detail Records (CDRs) for billing, regulatory compliance, and fraud prevention. CDRs include metadata about calls (numbers, duration, timestamps) but not the content of calls unless you have enabled call recording features.
If you enable call recording on your account, recordings are stored on our platform and accessible to account administrators. You are solely responsible for ensuring that your use of call recording complies with all applicable federal, state, and local wiretapping and notification laws, including obtaining required consent from all parties to a call.
Voicemail audio and any transcriptions are stored securely and accessible only to authorized users of your account. Voicemail data is retained per Section 6.
As a telecommunications provider, CallBreezy is subject to FCC rules governing Customer Proprietary Network Information (CPNI). We use CPNI only as permitted under 47 U.S.C. § 222 and FCC regulations: to provide the communications services you have subscribed to, and to protect the security of your account. We will not share your CPNI with third parties for marketing purposes without your explicit approval.
We retain your information for as long as your account is active or as needed to provide the Services. Specific retention periods:
You may request earlier deletion of your data (subject to legal retention requirements) by contacting us at [email protected].
We implement industry-standard technical and organizational measures to protect your information, including:
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You should promptly notify us of any suspected unauthorized access to your account.
Our marketing website (callbreezy.com) uses cookies and similar technologies:
The VoIP application (callbreezyvoip.com) uses session cookies strictly necessary for authentication. We do not use third-party advertising or tracking cookies on the application platform.
You can control cookie settings through your browser preferences. Disabling essential cookies may impair functionality of our checkout or application.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing certain requests.
California residents have additional rights under the California Consumer Privacy Act, including the right to know about personal information collected and shared in the preceding 12 months, and the right to non-discrimination for exercising CCPA rights. To submit a verifiable consumer request, contact us at the email above.
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will delete it promptly. If you believe we may have information about a child, please contact us immediately.
CallBreezy is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using our Services, you consent to the transfer of your information to the United States. We take appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email and/or by posting a prominent notice on our website before the changes take effect.
We encourage you to review this policy periodically. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: